Full-Cycle Customer Success & Account Manager at Assistantly LLC | Torre

Full-Cycle Customer Success & Account Manager

Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Base compensation
USD14 - 17/hour

+ Bonuses (up to 5% of base compensation)

+ Health insurance

Negotiable
location_on
Remote (for Argentina residents)
Remote (for Belize residents)
Remote (for Bolivia residents)
Remote (for Brazil residents)
Posted about 10 hours ago

Responsibilities


Full-Cycle Customer Success & Account Manager. Role Overview: - This role combines customer acquisition, account management, and customer success in one position. - You will run inbound demos and close new customers, then own those relationships through onboarding, quarterly business reviews (QBRs), and renewals. - The company leads with empathy and relationships. - Engineering handles deeper technical troubleshooting, so you can stay focused on customers and their outcomes. - You will work asynchronously and be measured on results, not hours. - You will have real ownership across the full customer lifecycle, plus the autonomy to shape how acquisition, retention, and support fit together. - This is a long-term, full-time placement, not freelance or short-term work. Responsibilities: - Win new customers by running inbound demos every week. - Close qualified leads in a single call. - Manage accounts from onboarding through renewal. - Lead QBRs and renewal conversations. - Check in regularly to deepen relationships and spot growth opportunities. - Help customers with product usage and best practices. - Route deeper technical issues to engineering. - Explain things clearly to technical and non-technical people alike, with real patience for less technical users. - Work proactively and self-directed in an async-first team, with minimal oversight. Requirements: - Experience in a customer-facing SaaS role, such as sales, account management, or customer success. - A confident demo presence and the ability to close on the first call. - Professional English at C1 level or higher, written and spoken. - Strong tech-savviness and daily use of AI assistants such as Claude or ChatGPT. - Patience and empathy with non-technical users. - An entrepreneurial, self-directed working style: you think critically, act without being asked, and own outcomes. - Comfort working asynchronously, with minimal oversight. - Hands-on experience with HubSpot, Zoom, and Slack. Nice to have: - Experience in a full-cycle role spanning sales, account management, and support. Benefits: - Competitive salary plus monthly profit sharing. - Paid US holidays and paid wellness days. - Health and wellness allowance. - Long-term placement with a real path to growth. - Ongoing training in AI and full-cycle customer success. - A dedicated success coach.
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