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Posted 5 months ago
Requirements and responsibilities
ResponsibilitiesBuild and execute strategic success plans with clear business objectives and ROI metrics.Own the customer lifecycle—from onboarding to adoption, renewals, and growth.Identify key adoption milestones and ensure seamless integration into customer workflows. Use data-driven insights to align People.ai’s solutions with business objectivesPartner with Sales, Services, Product, and Marketing teams to enable cross-functional adoptionIdentify and develop new champions within top accounts to expand People.ai’s influenceWork with Sales and Revenue Operations teams to drive renewals and plan for customer growthPartner closely with Sales, Product, and Engineering to drive continuous value deliveryAdvocate for customers by providing product feedback and insights to influence the roadmapContribute to People.ai’s customer marketing efforts by delivering case studies and referencesRequirements7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC)Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholdersDeep understanding of Sales, Marketing, and Revenue Operations workflowsStrong experience in customer engagement, renewals, and expansion planningProficiency in Salesforce, AI-driven sales tools, and data analytics is a plusAbility to travel 15% for customer meetings, EBRs, and success milestonesExperience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversationsA Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goalsProven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impactAbility to anticipate challenges, proactively mitigate risks, and pivot strategies when neededWhy Join People.ai?Market Leader in AI-Driven Revenue Intelligence – Work with Fortune 500 companies on cutting-edge AI solutionsHigh-Impact Role – Own a strategic portfolio of enterprise customers and drive measurable business transformationCollaborative & Fast-Paced Culture – Join a team that values innovation, growth, and teamworkCareer Growth & Learning – Gain deep exposure to sales, marketing, and revenue operations strategiesIf you’re passionate about customer success, AI-driven insights, and helping enterprises drive revenue growth, we’d love to hear from you!About the CompanyHeadquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America’s Best Startup Employers. For more information, please visit www.people.ai.A reasonable estimate of on-target earnings (OTE) is $135,000 to $183,000. Additionally, regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. People.ai takes into wide range of factors when determining an individual’s pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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