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Posted 6 months ago
Requirements and responsibilities
Who is SerotoninSerotonin is the top go to market firm for transformative technologies, specializing in marketing, strategy, recruiting, and legal services. With a global team of 90 across 15 countries, Serotonin has supported over 300 clients in consumer tech, web3 infrastructure, digital assets, venture capital, and AI since its launch in 2020. Delivering end-to-end go-to-market solutions across all major marketing channels—including public relations, growth marketing, on-chain analytics, content, research, social, and design—Serotonin accelerates global innovation. At the core of our business is the Serotonin Platform, serving as a central nucleus for the web3 ecosystem, connecting builders and founders with essential resources to drive business growth.About the RoleSerotonin is looking for an experienced Korea Marketing Manager to join our APAC team as a strategic operations specialist. This role focuses on driving operational efficiency and profitability for APAC clients by developing and executing effective processes across teams. The ideal candidate has a proven record in creating streamlined operations for marketing teams and will manage project organization, task coordination, and deadlines for client projects. They will oversee team bandwidth and collaborate with APAC strategic leads to ensure key deliverables. Reporting directly to the APAC Marketing Director, this person is based in Hong Kong and actively engaged in the local web3 community. The ideal candidate is deeply embedded in the local Korea Web3 community, leveraging a strong network of contacts and strategic expertise to promote, expand, and tailor our services to the specific needs of the local market. They will also play a pivotal role in strategically expanding our existing client base within these markets. Moreover, they possess the vision and skillset to drive scalable growth on a global level.ResponsibilitiesEnsure timely delivery of client work, overseeing all aspects of strategic client accounts including project management, documentation, timelines, resource allocation, and profitabilityLeverage PR expertise and deep knowledge of web3 media to craft impactful narratives, boost brand visibility, and foster authentic connections within Hk's local web3 communityCultivate and maintain relationships with local web3 media, industry leaders, and influencers to amplify reachDevelop and refine a streamlined client operations process, from kickoff to project closure, collaborating closely with the APAC Marketing Director on project needs and executionSet deadlines, update project management software, and follow up with internal and external teams to maintain operational efficiencyGuide team adherence to processes and timelines established by Serotonin, serving as the primary contact for client communications and issuesManage meeting logistics, including agendas, note-taking, follow-up actions, and regular updates on OKRs, KPIs, and quarterly reviewsDistribute key strategic documents to Marketing Directors or advisors and flag delivery issues to leadership for prompt resolutionRequirements3+ years of experience in client services operations within a marketing environmentAgency experience required, with a preference for PR or digital agenciesProficiency in the local language and strong fluency in English are essential for this role, given the need for precise translation and active communication with clientsActively engaged in the local web3 community, with demonstrable involvementProven ability to develop and grow client relationships over timeSolid understanding of digital marketing, including SEO, paid media, CRO, and related areasExperience in effectively supporting high-performing teamsExceptional communication skillsBenefitsCompetitive SalaryRemote Work EnvironmentTravel opportunitiesMaternity/Paternity Leave$50,000 - $90,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
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