Live Operations Administrator - The Wessex Mint LATAM at Koin Limited | Torre

Live Operations Administrator - The Wessex Mint LATAM

You'll drive real-time engagement and community for fast-growing e-commerce brands scaling to £100M.
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Full-time

Legal agreement: Employment

Compensation USD1k/month
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Remote (for Peru residents)
Remote (for Ecuador residents)
Remote (for Chile residents)
Remote (for Panama residents)
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Shared by
Emma of Torre.ai
19 days ago

Requirements and responsibilities


The Wessex Mint is currently looking for a Live Operations Administrator to join our growing international team.This is an exciting opportunity to work with a fast-growing multi-brand e-commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100M in annual revenue.The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real-time customer interaction, ensuring a high-energy, engaging, and commercially effective live experience.This is a fast-paced, operational role ideal for someone who is highly responsive, detail-oriented, and comfortable working in real-time environments.Key ResponsibilitiesActively moderate live chat during auctions and live shopping eventsMaintain high levels of chat activity to support the flow of the auctionRespond quickly and appropriately to viewer messagesEnsure chat remains relevant, positive, and aligned with brand tonePrompt viewers to participate using proven engagement techniqueEncourage passive viewers to become active bidders or participantsWelcome and onboard new viewers throughout the showReinforce urgency using prompts, countdowns, and call-to-action messagingHighlight bidding activity and call out participants in real timeSupport the host in maintaining a fast-paced, high-energy environmentAssist in driving momentum during key auction momentsHelp build a strong sense of community within live audiencesPromote upcoming shows, announcements, and repeat attendanceEncourage ongoing engagement beyond individual eventsRequirementsExcellent written English (clear, fast, and confident communication)Ability to work a flexible shift schedule, including evenings and weekendsStrong attention to detail and ability to multitask in real-time environmentsComfortable working in fast-paced, high-pressure live settingsStrong typing speed and responsivenessAbility to follow structured processes while adapting quickly when neededReliable internet connection and suitable home working setupAbility to work independently in a remote environmentDesirable (Not Essential)Previous experience in live chat moderation, customer support, or online community managementExperience with live selling, auctions, or social commerce platformsFamiliarity with tools such as Shopify, Gorgias, or live streaming platformsExperience working remotely within international teamsInterest in e-commerce, live shopping, or digital engagementBenefits$1,000 USD per month salaryFully remote role (LATAM-based)Full training provided on live systems and engagement techniquesOpportunity to work across multiple fast-growing D2C brandsExposure to a rapidly growing live commerce functionStructured, process-driven role with clear expectationsPotential for progression within live operations and wider business functions
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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