About OmniOmni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B.The RoleAs a Strategic Customer Success Manager, you’ll serve as the primary business and strategic advisor for Omni’s largest and most complex enterprise customers, partnering closely with Sales, Product, and executive stakeholders.Your mission is to drive business outcomes, orchestrate strategic initiatives, map organizational dynamics, and ensure your customers achieve ROI and value with Omni—minimizing the risk of churn and maximizing the potential for growth.Strategic CSMs blend business acumen with relationship excellence. You’ll operate at the executive level, leading strategic conversations that align Omni’s platform capabilities with customer business objectives. You own your book of business and are accountable for driving AREA (Adoption, Retention, Expansion, Advocacy) across your portfolio, influencing GRR, NDR, and long-term customer lifetime value.ResponsibilitiesServe as the primary strategic advisor and trusted partner for enterprise customers and drive AREA outcomes across your book of businessDevelop and execute comprehensive success plans aligned to customer business objectivesBuild and maintain executive relationships with sponsors, champions, and economic buyersTranslate business requirements into Omni use cases and value propositionsDrive strategic initiatives that span across customer organizationsExpand relationship footprint across lines of business to uncover new use casesSynthesize and communicate customer feedback, feature requests, and product gapsInfluence product roadmap priorities by articulating customer business impactDrive internal alignment on customer escalations and strategic initiativesIdentify and develop customer advocates and referencesCoordinate customer success stories, case studies, and testimonialsMeasure and communicate business value, ROI, and impact metricsLead renewal conversations and negotiations in partnership with SalesInfluence Net Dollar Retention (NDR) through strategic account growthWhat We're Looking For5+ years in enterprise Customer Success, Account Management, or Strategic Consulting roles within SaaSDeep experience with data, analytics, or BI platforms (or comparable complex technical products)Proven track record managing enterprise accounts ($100k+ ARR)Demonstrated success driving GRR, NDR, and expansion in previous rolesOutstanding executive presence and communication skills (written and verbal)Ability to translate technical concepts into business valuePersuasive and articulate when advocating for customer needs internallySkilled at leading difficult conversations and negotiationsExperience delivering impactful QBRs and executive presentationsBonus PointsExperience partnering with Technical Account Managers or Solutions ArchitectsBackground in management consulting or strategic advisory rolesTrack record of influencing product roadmaps based on customer feedbackFamiliarity with modern data stack technologies and architecturesDeep experience with data, analytics, or BI platforms (or comparable complex technical products)Experience in hyper-growth SaaS environmentsCompensation & BenefitsOn Target Earnings (OTE): $130k-$186k, 70/30 salary-to-variable split.Comprehensive health, dental, and vision coverage.Equity in a fast-growing company.Flexible, collaborative work environment.
