warning
Heads-up
Requirements and responsibilities
JamLoop is building the next generation of performance-driven advertising for the streaming TV era.We help brands and agencies turn CTV into a measurable, accountable growth channel, connecting advertising directly to real business outcomes, both online and offline. Our platform combines proprietary bidding, premium direct inventory, and advanced audience targeting to run high-performance CTV campaigns with precision.We believe streaming TV advertising should do more than build awareness. It should drive business growth.JamLoop is a lean, high-expectation team operating in a high-growth environment. The opportunity here is real: to build, shape, and scale alongside a company defining the future of performance advertising.Role OverviewWe are looking for a Product Manager to lead the in-product customer experience across JamLoop's customer platform.This role is responsible for driving feature adoption, customer engagement, onboarding, and retention through thoughtful in-product experiences. You will own the strategy and execution of how customers discover, learn, and engage with product capabilities through onboarding flows, guided tours, checklists, announcements, release communications, contextual education, and other in-platform experiences.In the near term, success comes from establishing a scalable approach to in-product engagement, improving customer adoption of key features, and creating a more intentional customer journey across the platform. You will work closely with Product Marketing, Design, Customer Success, and Engineering to ensure product launches, feature education, and customer communications are effectively delivered within the product experience itself.This is a hybrid strategic and hands-on role for someone who is passionate about user experience, customer behavior, and product adoption. The ideal candidate can combine customer insight, product thinking, experimentation, and execution to create experiences that help customers realize value faster and engage more deeply with the platform.What You'll OwnIn-Product EngagementOwn tooltips, tours, checklists, announcements, and other in-platform guidanceBuild scalable ways to help users discover, understand, and adopt key featuresPartner with Product Marketing on launch messaging and in-product educationCustomer Experience & AdoptionIdentify friction points across onboarding, reporting, and platform usageUse customer feedback and product data to improve activation, engagement, and retentionDefine success metrics and measure impact after launchProduct ExecutionLead initiatives from discovery through launch and iterationPartner with Engineering, Design, Product Marketing, and Customer SuccessClarify scope, tradeoffs, dependencies, and risks earlyWhat You BringMust-Haves3+ years of Product Management experience in SaaS, AdTech, MarTech, or related technology environmentsExperience improving onboarding, feature adoption, engagement, or retention within a software productExperience using product telemetry, customer behavior data, and user feedback to identify opportunities and measure impactHands-on experience with in-product engagement platforms such as PostHog, Pendo, Intercom, Appcues, Product Fruits, WalkMe, Chameleon, or similar toolsStrong understanding of how to design, launch, and optimize onboarding flows, product tours, tooltips, checklists, announcements, and feature adoption programsExcellent communication skills and the ability to align Product, Engineering, Design, Product Marketing, and Customer SuccessProven ability to independently own initiatives from concept through launchNice-to-HavesExperience in advertising technology, media, marketing technology, or performance marketingExperience with product analytics and telemetry platforms such as Amplitude, Mixpanel, Heap, PostHog, or similar toolsExperience partnering closely with Product Marketing on feature launches, customer education, and adoption strategiesStartup or high-growth company experienceBenefitsJamLoop offers comprehensive medical, dental, vision, 401K. Our Unlimited Time Off policy encourages you to take time off when you need it because we know and value how hard you work.Life @ JamLoopAt JamLoop, we have built a culture that aligns to our values of ownership, customer focus, curiosity, tenacity, innovation, judgement, teamwork, communication, honesty and impact. In joining our team you’ll work with very motivated and knowledgeable people, build pioneering products and utilize cutting-edge technology. Our JamLoop team members see rapid career growth opportunities stemming from our culture of alignment, bottom up innovation, our clarity of goals and unrelenting mission.Please reach out if you want a seat on our rocket-ship and are passionate about Streaming CTV Advertising.At JamLoop we’re proud to be an equal opportunity workplace dedicated to equality, fairness and human kindness.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)