We're hiring an Account Manager who is proactive and detail-oriented (with experience, training, and knowledge in sales) to manage a portfolio of 75 to 100 paying clients with Most Loved Workplace® certification. You'll work directly with our COO and Account Executive to ensure these clients receive exceptional support, renew their plans, and expand their investment with us.
Your mission:
You will be responsible for the management, growth, and retention of a high-value portfolio of certified companies.
This includes:
* Renewals: Proactively manage and secure the annual renewal of plans.
* Upselling and expansion: Promote additional licenses, plan upgrades (e.g., Silver to Gold), and adoption of premium services.
* Plan utilization: Ensure clients fully use their benefits, including platform features, assets, marketing tools, and deliverables.
* Budget conversations: Lead strategic discussions about ROI, spending, and ongoing value.
* Employer branding: Help clients activate their certification in hiring processes, media, and internal culture.
* Responsiveness: Act proactively, without delays or unnecessary follow-ups, with clear timelines and follow-through.
* Quarterly Business Reviews (QBRs): Lead structured reviews to reinforce impact, align goals, identify expansion opportunities, and deepen executive engagement.
* Onboarding and success alignment: Own the onboarding experience and ensure new accounts are set up for success with clear timelines, aligned goals, and early value delivery.
What you bring:
* Formal training and hands-on experience in sales and account management.
* Operational knowledge of employer branding and organizational culture—you’ve helped companies position themselves as desirable places to work.
* Proven track record of managing over 75 client relationships with strong retention and upselling results.
* Polished presence, emotional intelligence, strong self-regulation, genuine passion for people, and deep understanding of organizational leadership and HR.
* Exceptional communication skills; confident engaging with CHROs, CMOs, and senior decision-makers.
* Ability to manage multiple priorities and perform under pressure without dropping any details.
This is not a junior role.
We’re looking for someone who knows how to build value, strengthen trust, and turn client success into long-term revenue growth.
