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Posted 7 months ago
Requirements and responsibilities
Location IndiaWhat You’ll DoProduct & Domain Expertise -Provide technical support for Android applications, identifying and resolving issues in a timely manner.Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.Understanding of mobile application security is an added advantage.Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and supportintegrating innovative approaches for sustained competitive advantage.Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction through timely 2 way updates between Zimperium and customer, take ownership of reported customer issues, and ensure problems are resolved within Zimperium defined SLAs.Required Skills:Strong understanding of mobile application development and support - good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis.Experience in Java/related programming languages, scripting languages and understanding of database querying using SQLExcellent communication and collaboration skills. - Ability to work in a fast-paced environment and manage multiple priorities.Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers.Qualifications:Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.Self-motivated with extensive troubleshooting skills and knowledge of debugging.Customer-oriented with post-sales application support experience.Excellent spoken and written communication skills.About the CompanyZimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies. Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based engine.Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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