Senior Zendesk Application Analyst at Rover.com | Torre

Senior Zendesk Application Analyst

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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (Barcelona)
Posted almost 3 years ago

Responsibilities


- Rover is a fast-growing company with a reputation for being a great place to work. - The company is committed to fostering a diverse, inclusive, and welcoming community of pet people. - Rover embraces progressive IT practices and prioritizes cloud and SaaS solutions over on-prem. - Dogs are welcome in the office, and employees are encouraged to bring their pets to work. Rover is seeking a Senior Zendesk Application Analyst to join their team in Barcelona. The ideal candidate will provide technical understanding and support for Rover's CRM tools, specifically Zendesk and Talkdesk. They will play a key role in resolving technical issues, coordinating the implementation of new features, and collaborating with partner teams on projects and initiatives. The candidate should have 3-5 years of direct experience administering and optimizing Zendesk implementations for established businesses, as well as strong project management, multitasking, and communication skills. This is a full-time position with competitive compensation, company equity, private health insurance, gym allowance, and other great benefits. If you're a dedicated technologist with a passion for improving customer experience and process efficiency, apply now! Responsibilities: - Evaluate Rover’s use of Zendesk and adjacent applications to improve efficiency and optimize implementation - Action a fast-paced queue of issues and requests, prioritizing them according to business impact and resolving or implementing them in a timely manner - Maintain expert-level technical understanding of supported applications and provide technical leadership and mentorship to junior team members - Supply thought leadership to operations and internal product roadmaps, and lead or participate heavily in projects impacting supported applications