Application Support / Tech Support at MindTrilogy | Torre
Application Support / Tech Support
Report
MindTrilogy

Application Support / Tech Support

MindTrilogy
Emma
Emma
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

Provide your expected compensation while applying
location_on
Remote (for United States residents)
Shared by
Gabriela Enríquez Meléndez
 11 days ago

Responsibilities

We are looking for experienced Application Support / Technical Support professionals with strong L1/L2 troubleshooting, Windows & MacOS support, voice support, and excellent English communication skills.Must-Have Skills3–4 years of experience in Application / Technical SupportStrong L1 & L2 troubleshooting experienceHands-on experience with Windows & MacOSExcellent English communication skillsStrong voice/phone support experienceExperience working with international clients – MUSTExperience supporting accounting applications – preferredFinance / Financial Services domain experience – highly preferredApplication installation, configuration & uninstallationTroubleshooting application and OS-related issuesAbility to analyze Windows/Mac logsIncident, escalation & issue resolution experienceExperience maintaining escalation logs and technical documentationAbility to coordinate with development/cross-functional teams for complex issues⭐ Preferred BackgroundCandidates with experience in Accounting Application Support, Financial Services, Finance, BPO/KPO or international voice-based technical support will be preferred.Please apply only if you are comfortable with the 6:30 PM – 3:30 AM IST US EST shift.
This job opening is closed.