About the Role:
- Our client is a U.S.-based integrative medicine and wellness practice that provides patient-centered care through a holistic, root-cause approach.
- They are looking for a reliable and detail-oriented Bilingual Patient Care Coordinator to support daily front desk operations, patient communication, scheduling, intake, and administrative coordination.
- This role is ideal for someone who is fluent in English and Spanish, has experience in healthcare administration, and can provide warm, professional, and timely support to patients.
- The right candidate should be highly responsive, organized, proactive, and comfortable managing calls, patient requests, and EMR-related workflows in a remote setting.
Patient Communication & Appointment Support:
- Answer inbound patient calls promptly and professionally, assisting with questions, requests, intake, follow-ups, and general coordination.
- Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment details in the EMR.
- Provide warm, clear, and helpful bilingual communication to support patient satisfaction and maintain a high call-answering rate.
Insurance Verification & Patient Documentation:
- Perform insurance verification and eligibility checking when needed.
- Ensure insurance details, patient information, and related documentation are accurate, confidential, and properly updated.
- Coordinate with the appropriate team members regarding patient concerns, insurance updates, or scheduling issues.
Front Office & Administrative Support:
- Assist with email management, front desk coordination, and daily administrative tasks.
- Follow structured workflows while adapting to client needs when necessary.
- Identify workflow gaps or issues and proactively communicate possible improvements.
Tools You Will Use:
- Cerbo (nice to have but not required).
- Excel (nice to have).
Required Skills and Qualifications:
- Must be bilingual in English and Spanish.
- Must be professional, warm, and patient-focused when communicating with patients.
- Excellent attention to detail.
- Strong problem-solving and critical thinking skills.
- Ability to identify process gaps or issues and proactively address them.
- Ability to follow structured processes and adapt when needed.
- Organized, self-directed, and reliable.
- Able to manage patient requests efficiently and professionally.
- Committed to patient satisfaction and excellent service.
- Reliable and accessible during scheduled work hours.
- Must have reliable internet with no frequent outages.
Experience Requirements:
- Healthcare Administration Experience: Required.
- EMR Experience: Required.
- Medical Scheduling Experience: Required. Cerbo scheduling experience is a plus.
Basic Requirements:
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements:
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
