ITSM Platform Engineer at VKOreSolutions | Torre
ITSM Platform Engineer
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VKOreSolutions

ITSM Platform Engineer

VKOreSolutions
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Shared by
Gabriela Enríquez Meléndez
 9 days ago

Requirements and responsibilities

Urgent position of ITSM Platform EngineerDepartment: Information TechnologyReports To: Manager, IT Service ManagementDuties and ResponsibilitiesAdminister, configure, or engineer enterprise ITSM platforms.Support Incident Management and Change Management processes.Design workflows, forms, automation, SLAs, notifications, and approval processes within an ITSM platform.Implement and support integrations with enterprise systems through APIs, middleware, or iPaaS technologies.Apply ITIL Incident Management and Change Enablement practices.Support compliance, audit, and governance requirements in regulated environments.Education and ExperienceBachelor’s degree in information technology, Information Systems, Computer Science, or a related discipline, or equivalent professional experience.Minimum of 4+ years of experience administering, configuring, or engineering enterprise ITSM platforms.Minimum of 3+ years of hands-on experience supporting Incident Management and Change Management processes.Experience designing workflows, forms, automation, SLAs, notifications, and approval processes within an ITSM platform.Experience implementing and supporting integrations with enterprise systems through APIs, middleware, or iPaaS technologies.Strong understanding of ITIL Incident Management and Change Enablement practices.Experience supporting compliance, audit, and governance requirements in regulated environments.Preferred SkillsExperience administering Team Dynamix in an enterprise environment.ITIL v4 Foundation Certification (required within six months if not already obtained).ITIL Managing Professional or advanced ITIL certifications preferred.Experience with Team Dynamix iPaaS capabilities.Knowledge of REST APIs, JSON, integrations, and workflow automation technologies.Experience with DevOps platforms and CI/CD deployment processes.Experience with reporting and dashboard development.Healthcare industry experience preferred.Experience supporting SOX, HIPAA, or similar compliance frameworks preferred.Core CompetenciesTechnical platform administration and configuration expertiseITIL Incident Management and Change Enablement knowledgeWorkflow design and process automationOperational governance and audit readinessAnalytical and data-driven decision makingStrong troubleshooting and problem-solving skillsExcellent communication and stakeholder managementAbility to influence cross-functional teams without direct authorityHigh accountability and ownership mindsetStrong organizational and prioritization skillsCommitment to continuous improvement and operational excellenceShare to Clark@vkoresolutions.com
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