Account Manager:
We are a 15-year-old US-based business dedicated to setting the industry standard for B2B tech marketing. Our passion is partnering with more B2B tech clients than any marketing agency in the world.
Specialization:
- We specialize in B2B tech marketing, working with small, scrappy teams at mid-size B2B tech companies.
- If you have experience working with this type of client, you are in the right place.
Values:
- Do what you say (have integrity).
- Make it a 9 (pursue progress, not perfection).
- Say what you mean (balance candor and grace).
- Are a problem solver (solution-centric).
- Are a systems thinker (solve the root problem, not just the symptom).
About the Role:
- The Account Manager is responsible for ensuring that clients receive high-quality marketing execution that drives measurable results.
- Whether through points or hours, this role ensures work is delivered efficiently and transparently based on each client’s contract.
- This role requires strong strategic thinking, technical understanding, project management, and client relationship skills to ensure marketing initiatives are effectively planned, executed, and optimized.
- You will act as the primary contact for clients, overseeing campaign execution, aligning resources, and ensuring projects are completed on time and within scope.
- As an Account Manager, you will be responsible for translating client goals into actionable deliverables, managing project priorities, and ensuring each initiative aligns with their business objectives.
Responsibilities:
Client Strategy & Execution:
- Serve as the primary point of contact for assigned clients, ensuring clear communication and alignment on objectives.
- Guide quarterly strategy calls, translating business goals into structured marketing initiatives.
- Define and prioritize client deliverables, ensuring efficient execution.
- Proactively provide strategic insights and recommendations to enhance marketing performance.
Project & Resource Management:
- Oversee the execution of marketing campaigns, coordinating with Specialists to achieve desired results.
- Monitor progress on deliverables, ensuring projects stay within the allocated scope.
- Manage deadlines, approvals, and revisions, ensuring seamless project completion.
- Work with internal teams to optimize workflows and improve efficiency in marketing execution.
Performance & Optimization:
- Track and analyze marketing performance, identifying areas for optimization.
- Collaborate with channel heads and Account Directors to ensure high quality deliverables get produced and contribute to client goals.
- Regularly review client satisfaction and engagement, proactively addressing potential issues.
- Identify opportunities for upselling additional services that align with client needs.
- Collaborate with the Growth Manager to ensure high client retention and continued success.
Success Metrics:
- In this role, you will be accountable for the following key performance indicators:
- Client point burden, ensuring each client remains on track based on the amount of points/hours purchased.
- Client goals, ensuring we are hitting the pre-defined targets set forth to define specific outcomes from the engagement.
What We Offer:
- A fast-paced, results-driven environment that values execution over endless planning.
- The opportunity to work with leading B2B tech brands and drive real impact.
- A tight-knit, collaborative team that values transparency and innovation.
- A leadership team that prioritizes your success and career growth.
Summary:
- If you are a strategic thinker, natural problem solver, and execution powerhouse, this is the role for you.
