We are Hiring For Amazon Connect, IVR & Telephony QAKey ResponsibilitiesTest Amazon Connect Contact Flows, queues, routing, and agent workflows.Perform functional testing of IVR and self-service journeys, including DTMF, speech/ASR, authentication, transfers, callbacks, and error/timeout scenarios.Validate voice and digital customer journeys, including agent and supervisor experiences.Perform API testing using Postman and validate requests, responses, data mapping, integrations, and error handling.Test AWS components such as Lambda, DynamoDB, S3, Lex, and CloudWatch.Support integration testing across Amazon Connect, AWS, Salesforce, and third-party systems.Test Salesforce Service Cloud Voice (SCV), CTI, screen pops, Voice Call records, and Omni-Channel functionality.Create and execute test cases for SIT, regression, UAT, and release validation.Manage defects using Jira and participate in defect triage and resolution.Support IVR/voice automation testing using tools such as Cyara, Empirix Hammer, Bespoken, Operata, or similar platforms.Support API automation, CI/CD-based testing, and basic performance/load testing.Must-Have Skills4–5 years of QA/testing experienceStrong understanding of functional, regression, integration, and end-to-end testingExperience with test case creation, execution, defect management, and QA processesHands-on exposure to API testing and PostmanBasic understanding of AWS/cloud conceptsStrong analytical and troubleshooting skillsAbility to translate business requirements into effective test scenariosStrong communication and documentation skillsGood-to-Have SkillsAmazon Connect / Contact Center / CTI experienceIVR and telephony concepts — IVR, ACD, PSTN, DID, CTI, call recordingSalesforce / Service Cloud experienceJira, TestRail, QMetry, Zephyr, or similar QA toolsSQL and basic data validationQA automation/scripting using Java, JavaScript, Python, or similarCyara, Empirix Hammer, Bespoken, or similar toolsConversational AI / Chatbot / Generative AI testing exposureJMeter, LoadRunner, NeoLoad, or equivalent🎯 Ideal CandidateWe’re looking for a QA professional with a strong testing foundation, attention to detail, troubleshooting ability, and willingness to work across Cloud, Contact Center, Salesforce, Automation, and AI-driven technologies. Experience with Amazon Connect and IVR/Telephony testing will be highly valued.Interested candidates can share their updated resume on info@aarnikshasolutions.com
10 days ago