Dispatch Coordinator (Auto Glass) at WindshieldHUB.com | Torre
Dispatch Coordinator (Auto Glass)
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WindshieldHUB.com

Dispatch Coordinator (Auto Glass)

WindshieldHUB.com
Emma
Emma
You'll optimize national operations and ensure seamless service for millions of customers.
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Full-time

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Posted 4 months ago

Requirements and responsibilities

About WindshieldHUBWindshieldHUB is a technology-driven auto glass company operating in 100+ cities across the United States. Our advanced online booking platform, nationwide technician network, and commitment to fast, reliable service have helped us serve over 1 million customers. As we expand, we are growing our Dispatch Department and looking for an experienced, organized, and proactive Dispatch Coordinator to help manage and optimize daily operations.Position OverviewThe Dispatch Coordinator plays a mission-critical role in ensuring technicians are routed efficiently, customers receive accurate updates, and same-day/next-day scheduling runs smoothly. This is a high-volume, fast-paced role requiring excellent communication, problem- solving, and multi-city coordination skills.Key ResponsibilitiesPlan, coordinate, and optimize routes for technicians across multiple cities.Assign jobs based on location, workload, and availability.Order and confirm correct auto glass parts.Communicate with technicians and customers throughout the day.Solve issues such as delays, cancellations, and part shortages.Review technician notes, photos, and job outcomes to ensure quality.Required Skills & Experience1–3 years dispatching or scheduling experience (auto glass preferred)Strong knowledge of routing and geographic optimizationAbility to manage multiple technicians across multiple citiesExcellent communication and organizational skillsCRM and mapping tool experiencePreferred QualificationsAuto glass dispatch experienceKnowledge of NAGS and warehouse processesExperience in home-service industriesBilingual is a plusWhat We OfferFull-time remote positionSupportive leadership and trainingGrowth opportunitiesFast-paced national companyHow to ApplySubmit your application through JazzHR. Qualified applicants will receive an invitation tocomplete a video interview on myInterview.com.
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