Reporting directly to the Co-Founders, the Operations Director is responsible for day-to-day operational oversight of all operations across all cities Two Travel focuses on. The Operations Director works closely with all members of the Two Travel team to ensure coordination and efficiency of all client services and internal operations.
What you’ll do
💼 Oversee all daily operations to ensure a full-cycle, high-quality client experience.
💼 Establish, implement, and maintain departmental policies, goals, objectives, and procedures, conferring with corporate leadership.
💼 Oversee the Concierge team to emphasize client-driven services and high-quality care.
💼 Work closely with department directors, supervisors, and corporate staff to coordinate activities of the multiple departments.
💼 Ensure all departments, from operations to finance and sales, are functioning at the highest possible level.
💼 Ensure assessment, outcomes, and reporting standards are consistent with or exceed industry standards.
💼 Review performance data to measure productivity and goal achievement and determine areas needing cost reduction and program improvement.
💼 Handle Airbnb platform updates and new listings.
What You’ll Need
💼 A track record of 3+ years in growing and sustaining effective, client-centered programs for a fast-growing organization.
💼 Demonstrated mastery of analytical responsibilities.
💼 A high degree of flexibility, adaptability, and sense of urgency, as well as the ability to deliver within a fast-paced, continuously evolving environment.
💼 Track record of strategic and cross-functional management and successful oversight of complex operations models.
💼 Experience mentoring, coaching, and developing your direct reports, as well as experience managing a variety of backgrounds.
💼 Most importantly, a strong sense of compassion and a strong desire to be a catalyst for our clients and internal team.
In addition to the skills and experience we are looking for, our ideal candidate would embody our core values:
💼 Learn Fast. Progress Faster.
💼 Go the Extra Mile. It’s Never Crowded.
💼 Work Hard. Stay Humble.
💼 Be Bold. Be You.
Two Travel is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Two Travel is using Agile Recruitment for this process. You can find the steps you will take below:
Step 1:
You will answer 2 quick screening questions. [5 min]
Step 2:
You will do a Torre Testing & Certification session to validate your skills [60mins].
(We will send you the link to this session to the email that you have registered to your Torre account as soon as the recruiter confirms that you fulfill the requirements for this job opening. This usually happens in less than 24 hours).
Step 3:
Ray Kanevsky, CEO, Two Travel will interview you. [30 min]
Step 4:
Job offer [30 min].
