Technical Support Manager at Autodesk | Torre

Technical Support Manager

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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Bangalore
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Posted over 2 years ago

Requirements and responsibilities


Autodesk is a global leader in 3D design, engineering, and entertainment software. The company's innovative software solutions enable customers to create, manage, and share their designs with ease. Autodesk is committed to fostering a diverse and inclusive workplace culture where employees can thrive and realize their potential. The company values and ways of working help employees do meaningful work that contributes to building a better future for all. Autodesk is seeking a Technical Support Manager to join the Global Product Support group. The ideal candidate will lead a team of specialists to achieve world-class levels of customer satisfaction, manage the implementation of global processes, and ensure the delivery of technical support. This role requires relocation to Bangalore and offers a hybrid work environment. The Technical Support Manager will report to the Senior Manager, Technical Support and work in US shift hours. The candidate should have a Bachelor of Engineering degree, 3+ years of team leadership experience, 8+ years of technology and customer support experience, and proficiency in CRM. Experience supporting cloud/SaaS-based applications and knowledge of Autodesk products is essential. The ideal candidate is smart, innovative, inclusive, impactful, courageous, and accountable. If you are passionate about making a positive impact and committed to customer success, we want to talk to you! Responsibilities: - Manage a team of specialists to achieve world-class levels of customer satisfaction - Work globally with counterparts and leadership to respond to accountability for tasks - Participate in driving the organizational vision and global projects - Ensure staff are adequately prepared to support products by developing and developing training and programs - Manage the implementation of global processes and plans to ensure the delivery of technical support - Measure performance against established service levels to ensure achievement of individual and team targets - Develop a team of technical support specialists adhering to the Autodesk Culture Code - Direct investigation and ensure resolution of all escalated issues related to service delivery and customer satisfaction - Guide communication in the organization and ensure new information is coordinated with support teams and partner teams - Work with extended Autodesk teams such as Client Services, Renewals hub, and Sales team to resolve customer issues - Work in flexible working hours/Shifts
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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