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Posted 19 days ago
Requirements and responsibilities
Location: Remote.
Compensation: $5/hour USD.
Schedule: Part-Time (Potential for Full-Time Growth).
About Us:
- We are a growing U.S.-based swimming pool franchise looking for a reliable, energetic, and customer-focused team member to support our customer service and scheduling operations remotely.
About the Role:
- This position is ideal for someone who enjoys speaking with customers, staying organized, and helping families get enrolled into swim programs.
- You will be responsible for handling inbound and outbound calls, assisting customers, scheduling lessons, following up with leads, and helping guide students into the appropriate classes.
Key Responsibilities:
- Answer inbound customer calls professionally and confidently.
- Make outbound calls to new leads and follow-ups.
- Schedule swim lessons and trial classes.
- Assist in enrolling students into the correct program level.
- Provide excellent customer support and problem resolution.
- Handle administrative and scheduling tasks.
- Support light sales conversations and recommend services when appropriate.
Requirements:
- Strong English communication skills (spoken and written).
- Friendly and professional phone presence.
- Customer service or call center experience preferred.
- Comfortable multitasking and making decisions independently.
- Coachable, dependable, and detail-oriented.
- Reliable internet connection.
- Own laptop/computer and headset required.
What We Offer:
- Remote work opportunity.
- Flexible part-time hours.
- Opportunity for long-term/full-time growth.
- Supportive and team-oriented environment.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)