About UsCITY CAMPUS is a premier placement assistance firm dedicated to bridging the gap between talent and opportunity. We specialize in corporate hiring, campus placement drives across colleges, and overseas/abroad job placements.Job OverviewWe are seeking an articulate, polite, and organized Female In-House Customer Care Executive to join our growing team. In this role, you will serve as the primary point of contact for corporate client queries, college administration representatives, and candidates seeking domestic and international career opportunities.Key ResponsibilitiesClient & Institutional Coordination: Act as the direct point of contact for corporate partners, college campus coordinators, and overseas hiring representatives to handle inquiries and service requests.Candidate Guidance: Address student and job-seeker queries regarding domestic placement drives, abroad opportunities, application status, and documentation needs.Inbound & Outbound Communication: Manage incoming phone calls, emails, and WhatsApp business communications professionally, while conducting follow-up calls when required.Documentation & Data Management: Maintain up-to-date candidate profiles, client communication records, and placement tracking logs in the internal database/CRM.Cross-Department Support: Collaborate with the core recruitment and business development teams to ensure smooth operational flow and high client satisfaction.Key RequirementsEducation: Bachelor’s degree (Graduate) in any stream.Communication Skills: Excellent spoken and written English, along with fluency in Hindi/local language.Interpersonal Skills: Warm, professional telephone demeanor with strong listening and problem-solving abilities.Technical Skills: Basic computer proficiency, including hands-on experience with MS Office (Word, Excel), email etiquette, and CRM tools.Key Traits: Strong organizational skills, patience, and a candidate-centric mindset.Preferred Experience0 to 2 years of experience in customer support, front office, telecalling, or client relationship roles (Freshers with strong communication skills are welcome to apply).Prior experience in an HR consultancy, education institute, or placement agency setting is an added advantage.Interested candidates can share CV on 8328964237 number
9 days ago