Requirements and responsibilities
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.Opportunity & ImpactRedox is looking for a Revenue Operations Analyst / Salesforce Administrator to own the day-to-day execution of our revenue systems and reporting. You'll be the proactive executor who improves processes within their scope and who our GTM teams rely on to keep Salesforce running cleanly, dashboards up to date, and data accurate. This is a hands-on role where your work directly impacts how Sales, Marketing, and Customer Success operate — from the reports leadership reviews each week to the tools reps use every day. You'll report to the RevOps Manager and play a key role in scaling our operational foundation as the company grows.Job ResponsibilitiesBuild and maintain Salesforce reports and dashboards for pipeline reviews, forecast calls, QBRs, and leadership reportingPull and prep data for weekly and monthly operating cadences; ensure reporting is accurate and delivered on timeOwn pipeline hygiene by proactively identifying issues, driving accountability with reps, and improving underlying processes to prevent recurring problems — flag stale opportunities, missing fields, and data quality issues; follow up with reps and managers to resolveTrack funnel metrics (lead-to-opportunity, stage conversion, win rates) and rep attainment; surface trends and anomaliesAnalyze data to identify trends, risks, and opportunities; proactively surface insights to GTM and Finance stakeholdersContribute to ongoing improvements in Salesforce configuration to support evolving business needs — manage user setup, permissioning, profiles, roles, page layouts, fields, validation rules, and automation (flows)Support the quote-to-cash process in Salesforce CPQ — assist with quote creation, product catalog updates, pricing rules, and troubleshooting approval workflowsMaintain lead routing, assignment rules, and MQL-to-SQL handoff processesSupport data enrichment and deduplication efforts to maintain data integrity across systemsManage integrations and day-to-day operations of GTM tools, including HubSpot, Outreach, ZoomInfo, Gong, and LinkedIn Sales NavigatorHandle user onboarding/offboarding, access requests, and first-line troubleshooting across revenue systemsMaintain system documentation, process guides, and training materials; support ongoing team enablementAssist with renewal tracking and ensure renewal pipeline data in Salesforce is current and accurateHelp ensure Salesforce data aligns with what finance needs for bookings, billing, and commission calculationsPartner with RevOps and GTM stakeholders to support improvements to systems and processesRequired Skills & Experience3+ years of experience in Revenue Operations, Sales Operations, or Salesforce Administration in a B2B SaaS environmentSalesforce Administrator certification or equivalent hands-on experienceStrong Salesforce reporting skills — comfortable building complex reports, dashboards, and filtered views without hand-holdingWorking knowledge of Salesforce CPQExperience supporting a sales team's operating rhythm (pipeline reviews, forecasting, data hygiene)Solid analytical skills — you can pull data, spot issues, and clearly communicate what you're seeingDetail-oriented with a bias toward accuracy and follow-throughComfortable managing competing requests and prioritizing in a fast-paced environmentClear communicator who can work effectively with sales reps, managers, and cross-functional partnersPreferred Skills & ExperienceExperience in a startup or high-growth environment, ideally in healthcare technologyFamiliarity with integration and automation tools like ZapierExperience with data cleanup and deduplication tools (e.g., Ringlead)Comfort with Google Sheets or Excel for ad hoc analysis alongside Salesforce reportingExperience supporting commission or comp plan data validationSoftware Platform / ToolsRequired: Salesforce (admin-level), Salesforce CPQ, HubSpot, Outreach, ZoomInfoPreferred: Gong, LinkedIn Sales Navigator, Zapier, Ringlead, CatalystWhat Success Looks Like in This RoleSalesforce is consistently maintained as a reliable source of truth across GTM and FinanceReporting is accurate, timely, and increasingly automated where appropriateData quality issues and process gaps are proactively identified and addressed in partnership with RevOps leadershipStakeholders rely on you for accurate data, thoughtful analysis, and well-informed recommendationsBenefits & Perks100% remote first culture (must be based in the US)Unlimited Flexible Time Off15+ Observed HolidaysRest & R^Charge days (guaranteed a 3-day weekend each month)R^Charge (6 weeks paid sabbatical + stipend)401k match 50% for up to 8% on Day 1Medical/Dental/Vision Benefits on Day 1HSA & FSA, Life, Disability, Medical Travel & Employee Assistance ProgramPaid Parental Leave (16 weeks)Productivity Stipend & Wellness FundRedox Issued MacBookVirtual and/or in-person Team & Company EventsStock OptionsEmployee Referral Bonus ProgramAbout Redox - Take a look here: https://youtu.be/4OjENXR6UXAWhat We DoHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.Other Stuff About UsRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
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