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9 days ago
Requirements and responsibilities
Join NETGEAR’s Enterprise Support team and help deliver world-class technical support for business networking customers across the globe.We're looking for a Level 2 Technical Support Engineer who is passionate about networking, troubleshooting, and customer success.What you'll do:Provide technical support for NETGEAR switches, wireless access points, routers, NAS, NETGEAR Insight, and Exium solutionsTroubleshoot wired and wireless networking issues using structured problem-solving methodologiesManage and resolve support tickets within defined SLA targetsCollaborate with L3 engineers on complex escalationsDeliver clear, empathetic, customer-first technical support experiences📍 LocationRemote role based in South Korea. Applicants must be currently residing in South Korea and able to support customers and collaborate with teams during Korea business hours🎯 What we're looking for:2+ years of experience in technical support, preferably in networkingStrong understanding of networking fundamentals (TCP/IP, VLANs, routing, switching, and wireless technologies)CCNA, Network+, or equivalent hands-on experienceFluent Korean and professional English communication skillsStrong troubleshooting mindset with a customer-first attitude💡 Why join us?Work with enterprise networking technologies at scaleCollaborate with global engineering and support teamsGrow your career toward advanced networking and L3 engineering pathsBe part of a fast-paced, customer-focused support organizationInterested? We'd love to hear from you.Please note: While this is a remote position, we are specifically seeking candidates who are currently based in South Korea.
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