Claims Specialist - Claims & Quality at Disaster Care Capital | Torre

Claims Specialist - Claims & Quality

You'll elevate claims quality and compliance, ensuring swift recovery for those impacted by disaster.
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Full-time

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Remote (for Bulgaria residents)
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Emma of Torre.ai
7 days ago

Requirements and responsibilities


We are looking for a Claims Specialist – Claims & Quality to oversee quality tracking and compliance across our insurance claims and operations workflows. This role focuses on auditing claims, ensuring SOP and SLA adherence, improving processes, and supporting complaint oversight.RequirementsAudit claims and case documentation for accuracy and compliance.Monitor SLA performance and operational quality metrics.Review technician reports and workflow processes.Identify process gaps and implement quality improvements.Oversee complaint tracking and escalation processes.Maintain accurate records across CRM and internal systems.RequirementsExperience in insurance claims, operations, or compliance.Experience in customer serviceStrong attention to detail and analytical skills.Experience with CRM/project management systems.Excellent English communication skills.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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