Bilingual Customer Service and Administrative Assistant at Globaltize | Torre
Bilingual Customer Service and Administrative Assistant
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Globaltize

Bilingual Customer Service and Administrative Assistant

Globaltize
Posted by
Chloe Brotonel
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(8) info
Emma
Emma
Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

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Remote (for Argentina residents)
Remote (for Belize residents)
Remote (for Bolivia residents)
Remote (for Brazil residents)
Posted about 20 hours ago

Responsibilities

Job Title: Bilingual Customer Service and Administrative Assistant Internal Title: Office and Operations Manager Work Hours: Full-Time (40 hours/week) Schedule/Timezone: Monday to Friday, 8:00 AM – 4:00 PM PST Location: Remote (Latin America) Overview Are you a detail-oriented professional looking to manage office and plumbing operations in a full-time remote position? We are partnering with a growing home services company to find a dedicated Office & Operations Manager. This remote role is responsible for overseeing everyday administrative duties, customer communications, technician dispatching, and light bookkeeping. You will play a vital role in keeping field operations organized, efficient, and responsive to client needs. Key Responsibilities - Answer incoming customer calls, handle inquiries, and schedule service appointments. - Manage daily technician dispatching and schedule coordination. - Handle general administrative tasks to maintain smooth daily business operations. - Follow up with customers regarding service status, quotes, and unpaid invoices. - Provide light support on marketing efforts by posting social media content and sending promotional emails. - Process invoices, maintain records, and handle account reconciliation. Must-Have Requirements - Fully bilingual in Spanish and English. - Proven customer service background with professional phone etiquette. - Demonstrated experience using CRM and dispatching software platforms. - Excellent written and verbal communication skills. - Strong organizational abilities to handle multiple administrative priorities independently. - Dedicated work-from-home setup with a reliable high-speed internet connection. - Ability to work Monday to Friday, 8:00 AM – 4:00 PM PST. Nice-to-Have Requirements - Experience with bookkeeping and account reconciliation is preferred. - Prior administrative or virtual assistant experience within the plumbing or home services industry is preferred. - Experience running basic email marketing campaigns and managing business social media pages is preferred.
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