Job Details:
- Job Title: Bilingual Patient Care Coordinator (Spanish-English).
- Position type: Full-Time.
- Work hours: 8:00 AM to 5:00 PM Mountain Daylight Time.
- Work days: Monday to Friday.
- Salary: $6 - $7 per hour, depending on experience.
- Workplace: Remote.
- Preferred Candidate Location: Latin America.
Role Overview:
- We are seeking an experienced, compassionate, and highly organized Bilingual Patient Care Coordinator to join a growing healthcare practice.
- This role is ideal for someone with a strong background in healthcare administration who enjoys supporting patients throughout their care journey while ensuring smooth day-to-day clinic operations.
- As the primary point of contact for many patient interactions, you will play a key role in providing exceptional customer service by managing insurance verification, coordinating patient follow-ups, answering incoming calls, scheduling appointments, and supporting both front-end and back-end administrative workflows.
- You will work closely with the provider to ensure patients receive timely, accurate, and professional support throughout their healthcare experience.
- The ideal candidate has previous experience in a healthcare setting, is comfortable working with electronic medical records, possesses a solid understanding of medical terminology and basic medical coding, and communicates confidently with patients and healthcare professionals.
- Fluency in English and Spanish, or French, is highly desirable to support the practice's diverse patient population.
- As the practice continues to grow, we are looking for someone who is adaptable, tech-savvy, eager to learn new systems, and committed to providing outstanding patient care while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance.
Patient Care Coordination:
- Coordinate patient appointments and manage provider schedules.
- Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements.
- Respond professionally to patient inquiries through phone and other communication channels.
- Provide exceptional patient service while ensuring a positive patient experience.
- Coordinate appointment reminders and patient communications.
Insurance & Clinical Administrative Support:
- Verify patient insurance eligibility and benefits.
- Process prior authorization requests.
- Assist with medication refill requests.
- Maintain accurate patient records and documentation within the EMR.
- Apply medical terminology and basic medical coding knowledge to support daily administrative workflows.
- Ensure patient information is maintained accurately and confidentially.
Administrative & Operational Support:
- Utilize the ICANotes EMR system to support daily patient coordination.
- Provide front-end and back-end administrative support.
- Collaborate with providers and clinical staff to ensure efficient patient care.
- Support operational initiatives as the practice continues to grow.
- Assist with communication management through email, phone, and messaging platforms.
- Please note: This role does not involve medical billing, as billing is managed internally by the practice.
Top 3 Priorities:
- Insurance Verification: Accurately verify patient insurance eligibility and benefits while supporting prior authorization workflows.
- Patient Follow-up: Conduct timely follow-up calls and maintain proactive communication to ensure patients receive the support they need throughout their care journey.
- Front Desk & Patient Support: Provide professional phone coverage, answer patient inquiries, coordinate appointments, and deliver an exceptional patient experience.
Required Skills & Experience:
- Healthcare Experience: Previous experience working in a healthcare or medical administrative setting is required.
- Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or similar role.
- Strong understanding of healthcare workflows and patient coordination.
- Knowledge of medical terminology and basic medical coding is required.
- Administrative & Clinical Skills: Experience with insurance verification and prior authorizations.
- Experience handling patient follow-up calls and appointment scheduling.
- Comfortable managing medication refill requests and general healthcare administrative tasks.
- Excellent phone etiquette and strong patient communication skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Systems & Software Experience: Experience with ICANotes EMR, Ooma phone system, Viber, and Microsoft Office Suite is preferred.
- Communication & Language Skills: Excellent verbal and written English communication skills.
- Fluency in English and Spanish or French.
- Professional, courteous, and patient-focused communication style.
- Comfortable communicating with patients, providers, pharmacies, and healthcare staff.
Ideal Candidate Profile:
- Experienced in a healthcare environment (not entry-level).
- HIPAA knowledgeable and committed to patient confidentiality.
- Tech-savvy and able to learn new software quickly.
- Soft-spoken, professional, and compassionate.
- Proactive and comfortable working independently.
- Organized, reliable, and detail-oriented.
- Adaptable to changing priorities in a growing healthcare practice.
- A collaborative team player with a positive attitude.
- Committed to working full-time (40 hours per week).
Preferred Qualifications:
- Previous experience using ICANotes.
- Experience supporting practice startups or growing healthcare organizations.
- Experience with social media management or content scheduling.
- Fluency in Spanish or French.
- Healthcare, nursing, or clinical background is an advantage but not required.
