E-commerce Operations Assistant (Remote - LATAM based)
ABOUT OUR CLIENT:
* We are a fast-growing consumer products startup selling through both DTC and wholesale channels.
* As we scale, we are strengthening our operational foundation with structured processes, accurate data, and disciplined execution.
WHAT WE ARE LOOKING FOR:
* A detail-oriented and proactive Operations Assistant to support daily product operations, order management, and inventory workflows.
* This role suits someone who enjoys structured work, moves quickly, and ensures operational accuracy.
* Collaborate closely with product, operations, and leadership to keep orders, data, and inventory flows running smoothly.
KEY RESPONSIBILITIES:
* Prioritize daily operational emails and tasks.
* Process DTC and wholesale orders (CREDO, CARBON) following SOPs.
* Create Shopify orders and upload information to Google Sheets trackers.
* Review fraud-flagged orders and resolve according to SOP.
* Generate shipping labels in Shippo or Pirate Ship.
* Make small Shopify updates (copy, announcement bar).
* File documents and maintain organized drives.
* Weekly: DTC returns report, TikTok returns report, inventory report.
* Monthly: LOT code review and forecasting sheet updates.
* Perform light data analysis and assorted operational support.
REQUIREMENTS:
Qualifications:
* Advanced English (spoken and written).
* Highly organized, reliable, and comfortable with routine workflows.
* Strong attention to detail and accuracy.
* Tech savvy, quick learner, and comfortable following SOPs.
* Ability to work independently and flag issues early.
* Experience supporting operations, logistics, or e-commerce is a strong plus.
Technical Skills:
* Shopify (order creation, simple updates).
* Google Workspace (Sheets, Docs, Drive, Gmail, Meet).
* Slack.
* ClickUp.
* Shipping label software (Shippo, Pirate Ship, or similar).
* 2FA authentication apps.
* Cin7 or similar inventory management systems (preferred but not required).
* Familiarity with SKUs, LOT codes, BOM, or product operations is a plus.
Experience:
* Prior experience in e-commerce operations, product operations, or administrative roles with heavy process involvement is highly preferred.
* Demonstrated ability to work within structured workflows and maintain clean, accurate data.
* Comfortable working with both DTC and wholesale processes.
Personal Attributes:
* Driven, humble, and intellectually curious.
* Extremely organized and detail-oriented.
* Strong communicator and highly dependable.
* Enjoys structured work, repetition, and operational consistency.
* Thrives in a fast-moving, detail-heavy environment.
WORK SETUP:
* 100 percent Remote (LATAM only).
* Must be available for PST overlap (9–5 pm or 8–4 pm PST).
* Approx. 40-hour workweek.
* Regular async communication + scheduled syncs.
* Must have a reliable laptop and high-speed internet.
WHAT WE OFFER:
* Independent Contractor Agreement.
* Competitive monthly compensation: USD 1,400 to 2,000 (depending on experience).
* Clear SOPs, onboarding guides, and direct support from leadership.
* Opportunity to grow into deeper product operations or inventory-focused responsibilities.
* Long-term role within a fast-growing consumer brand.
