Training & Implementation Manager - North America (Fixed Term Contract) at ROLLER Software | Torre
Training & Implementation Manager - North America (Fixed Term Contract)
ROLLER Software
ROLLER Software

Training & Implementation Manager - North America (Fixed Term Contract)

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Posted about 2 years ago

Responsibilities & more

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks. We are on the hunt for a passionate software Training & Implementation professional to join our growing global team. You will be responsible for managing the end-to-end implementation of new customer accounts onto our platform across the North America region. You will be supported to become an expert in our platform and use this knowledge to provide best practice advice and training to our customers and ensure they have a successful launch with ROLLER. Responsibilities: - You will be responsible for the successful onboarding of new cutomers across the North America region - Learning our platform inside-out and be hands-on with platform configuration implementations - Gathering customers requirements and configuring platforms as per their needs - Consulting with customers to provide information about how to best use our platform for their business - Develop strong customer relationships that promote customer retention and loyalty - Document, submit and track platform bugs until they are resolved - Work closely with our AWESOME team to ensure our customers have remarkable experiences
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