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Posted 6 months ago
Requirements and responsibilities
About the RoleVagaro is looking for a detail-oriented and analytical Risk Analyst to join our growing Vagaro Merchant Services (VMS) team. The digital fraud landscape is evolving rapidly, and we’re committed to protecting our merchants by identifying and mitigating risks before they impact business operations. In this role, you will analyze suspicious transaction activity, prevent fraud, and ensure compliance with regulatory requirements. You’ll work closely with cross-functional teams to execute our Global Anti-Fraud strategy and strengthen fraud prevention processes across the company.Merchant Onboarding & KYC ComplianceReview business and merchant applications to prevent and detect fraudulent signupsConduct KYC (Know Your Customer) and AML (Anti-Money Laundering) due diligenceResearch and validate businesses to ensure eligibility and complianceTransaction Monitoring & Fraud PreventionMonitor transaction patterns to identify and prevent fraudulent activityInvestigate suspected or confirmed fraud cases and provide actionable resolutionsUtilize fraud detection tools such as Plaid, EverC, and CybersourceRisk Assessment & ComplianceAssess high-risk merchants, industries, and activities to determine appropriate actionsStay informed about evolving fraud trends, tools, and compliance requirementsCollaborate with internal teams to align fraud prevention strategies with business goalsCustomer & Team SupportRespond to merchant inquiries via phone, email, or chat with accuracy and professionalismAssist internal departments with fraud-related inquiries and risk mitigation effortsWhat You BringExcellent written and verbal communication skillsProficiency in Microsoft Office applicationsStrong organizational skills with the ability to prioritize multiple tasksPositive attitude and strong interpersonal skillsProblem-solving mindset with the ability to research and resolve complex issuesAdaptability and reliability in a fast-paced environmentPreferred QualificationsExperience in fraud prevention, risk analysis, or merchant processingKnowledge of KYC/AML compliance, PCI DSS, and card network regulations (Visa, Mastercard, AMEX, Discover)Familiarity with tools such as Plaid, EverC, and CybersourceBackground in payment processing, chargebacks, or fintech environmentsExperience in e-commerce or high-risk merchant industriesWhy You’ll Love Working HereAttractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonusesGenerous PTO: 15 accrued days, plus 10 company holidays annually.Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork.Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account.Financial Security: 401k program with 4% matching and optional life/supplemental insurance.Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!Equal Opportunity EmployerVagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.Privacy PolicyYour privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.Vagaro is an E-Verify employerLearn more at www.e-verify.govLearn More About VagaroVisit us at vagaro.com/pro and vagaro.com to learn more.
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