Technical Account Manager at Rittenhouse Communications Group | Torre
Technical Account Manager
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Rittenhouse Communications Group

Technical Account Manager

Rittenhouse Communications Group
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Emma
Emma
You will drive success of national accounts and technical solutions in multi-site security systems
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Full-time
Base compensation
USD75k - 90k/year

+ Bonuses (up to 10% of base compensation)

Negotiable
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Hybrid (211 North 13th Street, Philadelphia, PA, USA)
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Posted 6 months ago

Requirements and responsibilities

Key Responsibilities * Account Management. * Act as the main point of contact for assigned national accounts. * Build and maintain strong relationships with client stakeholders, ensuring satisfaction and retention. * Build templated proposals for new sites, upgrades and expansions. * Work with RCG national project management team to coordinate project rollouts across multiple states and sites, ensuring consistency and compliance with standards. * Track account performance metrics, report on KPIs, and proactively address issues. * Technical Expertise. * Support sales engineers and project teams with technical takeoffs, system design reviews, and solution validation. * Work with platforms such as Bluebeam to review drawings and conduct accurate takeoffs. * Provide guidance on access control, surveillance, intercom, and network system integrations. * Work with RCG customer service team to troubleshoot and support escalated client issues to resolution. * Collaboration & Growth. * Partner with internal departments (sales, project management, engineering, and service) to deliver high-quality outcomes. * Identify opportunities for account expansion and upselling services. * Support the development of scalable processes for managing large portfolios of sites nationwide. Qualifications * 5+ years in technical account management, sales engineering, or related roles in low-voltage, security, telecom, or building technology industries. * Experience managing multi-site, multi-state accounts (preferably in real estate, construction, or building technology). * Proficiency with Bluebeam and construction takeoffs required. * Hands-on knowledge of access control, camera systems, networks, and related technology. * Strong organizational and project coordination skills with ability to handle complex national rollouts. * Excellent communication and relationship-building skills. * Willingness to travel nationally as needed.
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