VP, Client Services at Smartbug Media | Torre
VP, Client Services
Smartbug Media
Smartbug Media

VP, Client Services

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Full-time

Legal agreement: Employment

Compensation
USD100K - 150K/year
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Hybrid (United States)
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Posted over 4 years ago

Responsibilities & more

Leadership • Serve as the voice of SmartBug’s Hubspot customers consulting team on the leadership team • Play a key role in developing our services and organization roadmap • Serve as a leader, manager, and mentor of the Client Services team • Work closely with department heads to ensure visibility to support required to deliver world-class consulting • Establish, support, and deliver annual and quarterly goals for SmartBug and the client services team • Be the example of SmartBug’s values, customer-centricity, and build a positive and productive team spirit • Be a forward-thinking marketer and remain on the cutting edge of digital and inbound marketing and translating knowledge to the overall client services team. Client Success • Ensure that SmartBug’s portfolio of 100+ clients meet their sales, marketing, and ROI goals • Deliver consistent, world-class quality across services, marketing automation, and other technology • Define the service offering required to meet customer needs and fulfill strategic growth • Ensure clients see SmartBug as an indispensable partner in their growth and that each receives a 5-star customer experience • Build and expand client relationships within each client’s sales, marketing, and executive organizations. Revenue Growth • Partner with the client services team to organically grow client revenue, retention, and LTV • Partner with sales and marketing to identify new areas of services via the voice of the customer • Establish and delivery effective bill rates for each client account • Collaborate with strategic partners to help clients enhance their martech stack.
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