Customer Reliability Engineer

Sysdig

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Full-time

Legal agreement: Employment

Compensation

USD105k - 150k/year

Hybrid (United States)

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Posted over 5 years ago

• Work as an integral member of the support team providing incident management and customer problem resolution • Document issues and collaborate with Engineering (as required) to provide solutions • Conduct technical troubleshooting sessions with internal team members and customers • Assist in customer installs and integrations • Help with development of internal and customer-facing documentation • Play a key role in the formulation of FAQs and escalation process and procedures • Triage and document bugs and enhancement requests as seen in the field • Train and support other team members and channel partners (as required) • Act as a product enhancement feedback loop with product management and engineering • Participate in on-call rotations.

Signalers: 2.4K

User since: Apr 2020

About Sysdig:

Good-enough security isn’t good enough. Sysdig helps security and development teams prevent, detect, and respond to cloud threats instantly. Founded by Falco and Wireshark creators and built on agentic AI, Sysdig delivers real-time defense grounded in the uncompromising truth of runtime. With streaming views of what’s running, Sysdig correlates signals across workloads, identities, and services to expose hidden attack paths and active risk, enabling teams to tailor defenses together. No guesswork. No black boxes. Just cloud security, the right way.

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Signalers: 3

www.sysdig.com/

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Suresh Vasudevan

Yuliana Velasquez Ramírez (Job poster)

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