Role DetailsLocation: Remote, United StatesType of Support: Phone, EmailContract Duration: Full-Time, PermanentTraining Schedule: Open to shifting schedules (subject to business requirements)Work Schedule: Open to shifting schedules (subject to business requirements)Expected Start Date: ImmediatelyAbout UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.Welcome to Crescendo. Welcome to what’s next. The RoleAs a Japanese Keigo Bilingual Customer Support Specialist, you will support both learners and course creators using a global online learning platform. You will manage customer inquiries, technical concerns, and platform-related requests through tickets and phone support delivered in professional, honorific Japanese.Our partner is a U.S.-based education technology company transforming how people learn by connecting millions of learners with expert-led online courses across professional, technical, and personal development topics. Through innovative technology and accessible learning experiences, the platform empowers individuals and organizations worldwide to build new skills anytime, anywhere.You will serve as a key point of contact for users in the Japanese market, ensuring smooth learning experiences while also reviewing uploaded course content to maintain platform quality standards and customer satisfaction.What You’ll Do:Provide professional and empathetic support via email, phone, and internal toolsAssist learners with account access, course navigation, purchases, and technical concernsSupport instructors with course uploads, platform tools, and publishing requirementsReview course submissions to ensure alignment with platform quality and policy standardsTroubleshoot platform or technical issues and provide solutions or workaroundsStay updated on product features, policies, and platform enhancementsCollaborate with internal teams to escalate bugs and improve user experienceParticipate in short-term operational or quality improvement projectsWhat We Expect From You:1+ year experience supporting Japanese customersNear-native written English proficiencyStrong command of Honorific Japanese (Keigo)Excellent customer empathy and communication skillsStrong attention to detail and analytical thinkingAbility to interpret user intent and resolve ambiguous issuesComfort handling challenging conversations professionallyStrong technical literacy across web platforms, mobile apps, and digital toolsAbility to work independently in a remote environmentFlexibility with schedules and shifting work hoursExperience with CRM platforms (Zendesk) and bug-tracking tools (JIRA) is a plusWhat You’ll Get In Return:Remote working arrangementsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision optionsCompetitive retirement benefitsAccess to free posture-based fitness workouts from homeTraining and professional development opportunitiesBe part of a people-first, values-driven organizationWork with innovative global partners and diverse teamsCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the mission.Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.Take ownership: Bold choices with integrity at the core—that’s how impact lasts.Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
