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Responsibilities
As a Contact Center Team Manager based in Gurgaon, you will support KPIs and act as a motivator and decision maker to ensure the group works efficiently and in unity. You will work closely with the operations management team to support Agoda’s Customer Experience Group (CEG) contact center. The team manager will provide directions, instructions and guidance to customer care specialists to achieve goals, coach agents, and contribute ideas for continuous organizational and employee skills development. You will also impact the global international contact center network and partner with other departments to improve processes and performance. Experience in managing remote teams is an advantage.
This job opening is closed.