Shopify Customer Service Representative at TASK-WISE VA CONSULTANCY INC. | Torre
Shopify Customer Service Representative
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TASK-WISE VA CONSULTANCY INC.

Shopify Customer Service Representative

TASK-WISE VA CONSULTANCY INC.
Emma
Emma
You'll elevate brand loyalty and customer satisfaction by resolving issues with empathy and efficiency.
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Full-time

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Shared by
Cata Morales
 3 months ago

Requirements and responsibilities

Respond to customer inquiries via email, live chat, and social media in a timely and professional manner; handle order-related concerns including tracking, returns, refunds, and exchanges; resolve customer issues with empathy and efficiency while maintaining a positive brand experience; manage customer service tickets using helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk); update and maintain accurate customer records; collaborate with internal teams to escalate or resolve complex issues; follow established customer service processes and contribute to continuous improvement.
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