Apollo.io combines a buyer database of over 250M contacts and powerful sales engagement and automation tools in one, easy to use platform. Trusted by over 160,000 companies including Autodesk, Rippling, Deel, Jasper.ai, Divvy, and Heap, Apollo has more than one million users globally. In the last year, we’ve grown ARR 3x, quadrupled our active users, and closed a $110M Series C led by Sequoia Capital in March of 2022.
As a UX Researcher, you will be integral to driving forward our customer-centric vision—partnering with stakeholders to run critical research projects while helping to grow our research team alongside our Product & Design orgs. We're looking for someone who is both genuinely interested in & has the skills to take on ownership of complex projects within a hyper-growth company: a creative thinker who can trailblaze new approaches to interpreting data and drive meaningful impacts to our product & company strategy.
Responsibilities:
- Collaborate with Product, Design, Engineering, and leadership to identify and prioritize research topics with the greatest impact.
- Build and execute end-to-end research projects that incorporate qualitative & quantitative data and modern research methods to gain deep user insights & broad market context to impact product and company-level strategy.
- Deeply understand Apollo's business, market, users & experiences through consumption of relevant external and internal literature, market and competitive trends, and new, primary research.
- Conduct research across all stages of the product development lifecycle - directing foundational, strategic, iterative, and evaluative studies as needed.
- Synthesize research findings into actionable recommendations and deliver them in the form of compelling, high quality deliverables for team and executive level audiences.
- Define and measure UX approaches and metrics, including introducing new and innovative approaches to better engage with user experiences.
- Democratize access to research for stakeholders by building research programs, platforms, and toolkits that empower them to conduct tactical research.
- Become a thought leader and champion for customers within the Product & Design organization.
- Continuously and measurably increase customer satisfaction metrics through the generation of insights that drive concrete, actionable change.
- Deliver outstanding research that combines rigorous methodologies with strong analytics to meaningfully impact product development in a customer-centric manner.
- Serve as respected, essential partners for design, product, and engineering—offering the strategic foundations for engaging with our customers' perspectives at all stages of product development.
- Drive innovation in product thinking through the utilization of novel methods and approaches to evaluating design processes.
- Uphold the highest ethical standards for our product teams, and provide continuous inputs on how to make our product the most sensitive and responsive to our customers' privacy and security needs.
- Build bridges between customers and our product teams that allow development to occur in a manner that is always responsive to our customers' expectations, desires, and needs.
