Technical IT at Superstaff | Torre
Technical IT
Superstaff
Superstaff

Technical IT

Emma
Emma
Join a dinamic team to fulfill a high level of quality in service value, drive down costs and increase talent diversity. 🌟
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Full-time

Legal agreement: Employment

Compensation
COP4M - 4.5M/month
~USD1.02K - 1.15K/month
Non-negotiable
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Cl. 7D #43A-40, El Poblado, MedellĂ­n, El Poblado, MedellĂ­n, Antioquia, Colombia
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Posted over 2 years ago

Responsibilities & more

👨‍💻 Requirements: 👉 At least 2 years working in an IT role required. 👉 Experience troubleshooting Microsoft's currently supported client operating systems. 👉 Experience troubleshooting computer software and hardware. 👉 At least 1 – 2 years of experience in vendor management, procurement, and asset management. 👉 Experience using a knowledge base or other resources to search for and implement solutions when troubleshooting. 👉 Experience using RMM tools like Atera, Ninja, ConnectWise, etc. preferred. 👉 Ability to communicate in English effectively both verbal and written. 👉 Excellent customer service skills. 👉 Basic level of technical knowledge and skills with installation, setup, maintenance, and troubleshooting support services including, but not limited to: ▶ Hardware for desktops, laptops, and tablets. ▶ Microsoft's currently supported Windows desktop operating systems. ▶ Business productivity software, email, web browsing, and security software. ▶ Network connectivity and wireless access issues. ▶ Update and patch deployment, virus removal, malicious software removal. 👉 A positive, “can-do” attitude is critical to the role. 👉 A motivated, self-directed team player who can work under pressure and is passionate about Information Technology. A healthy dose of curiosity about why things work the way they do is a huge benefit. 👨‍💻 Responsibilities: 👉 Receive incoming reports of IT issues and create tickets accordingly. 👉 Identify, diagnose, and resolve IT problems. 👉 Create and maintain documentation for troubleshooting resolutions. 👉 Installation and support of Microsoft PC systems, Microsoft desktop business.
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