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Posted 7 months ago
Requirements and responsibilities
About UsOsmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like ketamine, Spravato, and neuromodulation. Now, there is a growing movement among clinicians, patients, and researchers to close the gap between this scientific innovation and better real-world care.At Osmind, we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Our providers are at the forefront of psychiatry, offering innovative interventions and treating some of the highest acuity patients in the country.Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.Overview of the RoleThe RCM Account Manager at Osmind is responsible for owning the financial performance and billing success of a portfolio of interventional psychiatry clinics. Acting as the primary liaison between clinics and internal billing teams, you’ll help translate RCM performance and identify potential gaps causing revenue issues with clinic stakeholders. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with clinical and administrative stakeholders. It is a high-impact, client-facing position critical to delivering a best-in-class experience and maximizing collections for our partner practices.ResponsibilitiesAccount OwnershipServe as the day-to-day RCM liaison for assigned clinicsOwn client communication regarding billing performance, denial trends, payer issues, and operational questionsEstablish trust and strong relationships with clinic stakeholders, including practice owners, clinicians, and administrative staffRevenue Performance ManagementMonitor and report on KPIs, including net collection rate (NCR), days in AR, clean claims rate, and first pass resolution rateIdentify and escalate issues with coding, documentation, front desk, or other clinic operations processes that impact revenueLead monthly performance reviews with clientsWorkflow Optimization & CollaborationWork with internal product and engineering teams to suggest improvements to EHR & practice management and automation toolingPartner with internal billing operations to triage and resolve denials, rejections, and underpaymentsDrive continuous improvement in internal SOPs and handoffs between RCM, implementation, and successRequired Qualifications5-10 years of experience in RCM, billing account management, or healthcare operationsStrong understanding of the full revenue cycle (charge capture, coding, submission, AR follow-up, appeals, etc.)Experience with behavioral health billing and KPI fluencyStrong data analysis skills and proficiency in using systems like EHRs, practice management systems, and billing platformsExcellent communication, organization, and client-facing skills; ability to translate complex RCM topics to stakeholders unfamiliar with billingA patient-first mindset with a passion for improving clinician workflows and patient outcomes.Demonstrated ability to handle multiple clients or projects simultaneously with minimal supervision.Preferred QualificationsDirect experience with interventional psychiatry billing or clinic operationsDirect experience working in a behavioral health private practice in roles such as practice manager, operations manager, and billing managerExperience with other parts of the clinic's operational workflows, such as patient acquisition, scheduling, etc.Salary Range$75,000 - $130,000 a yearDepending on experience.The reasonably estimated national salary range for this position is between $75,000 and $130,000 per year, plus an equity package for eligible employees. Actual compensation will be commensurate with the candidate’s experience and local cost of labor. In addition, Osmind offers a wide range of comprehensive and inclusive employee benefits, including healthcare, dental, vision, generous family leave, FSA/DCFSA, mental health benefits, a 401(k) plan, and flexible paid time off.AI disclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Application
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