Customer support consultant

SupportYourApp

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Emma

Strongly helping global tech unicorns scale faster by taking perfect care of their customers via chat, email, phone. 🦄

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Full-time

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Posted almost 3 years ago

🟡 Requirements: ▪ Experience in technical support and customer service. ▪ Be always up-to-date with cutting-edge technology. ▪ Apply the latest and most excellent customer happiness practices. 🟡 Responsibilities: ▪ Provide support via calls, chats, and emails. ▪ Communicate with developers and other departments of various IT-companies. ▪ Become a product expert and constantly grow.

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Jobs posted: 1

Candidate review speed: ~a few seconds

Signalers: 33

User since: Mar 2022

About SupportYourApp:

SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: • Over 15 years of experience • Over 1200 professionals on a team • Over 60 operational languages • PCI DSS Certified Level 1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills Our services include, but are not limited to: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • System setup and Integration • Reception desk services • Back-office services (data entry, content moderation & enrichment) • KYC and ID verification • Data annotation • Staff augmentation (web & software developers, UX/UI designers, QA) 📚 Check out our course on Udemy → https://www.udemy.com/course/customer-support-101-building-excellence/?couponCode=536430084CA64453549A Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.

mission:

To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.

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Jobs posted: 5

Candidate review speed: ~a few seconds

Signalers: 5

linktr.ee/supportyourapp

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Alla Riabchenko (Job poster)

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