We are looking for an experienced Product Support Analyst III to support the Complaint & Case Management System (CCMS) product team.Key ResponsibilitiesProvide advanced application support, incident management & troubleshootingSupport business users, stakeholders, developers, QA teams & technical teamsCoordinate User Acceptance Testing (UAT) activitiesCreate test scenarios, execute test cases & document defectsAnalyze business requirements and translate them into functional solutionsDevelop user documentation, training materials & knowledge base articlesSupport application enhancements, integrations and releasesCoordinate activities across multiple stakeholders, vendors and technology teamsContribute to continuous improvement and user adoption initiativesRequired Experience8+ years of production support, incident management & troubleshooting8+ years working with business users and technical teams8+ years of requirements analysis and testing8+ years creating documentation, training materials & knowledge bases8+ years of experience with Jira Software, Jira Service Management & Confluence8+ years coordinating multiple stakeholders, vendors & technology teamsPreferredGovernment, education or public-sector technology experienceCloud-based applications & modern SDLC practicesCase management, workflow-driven applications & business process automationExperience with Modern Requirements (MR) 15+ years of experience working with state clients. Candidates must demonstrate extensive background in supporting government or state-level organizations.

Product Support Analyst

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Promantis Inc:

mission:

www.promantisinc.com/

Admin access needed