Field Technician Coordinator (Remote) at Boots and Mortar

About the Role We are seeking a highly organized and communicative individual to join our team as a Customer Service and Field Technician Coordinator. This remote position, based out of our Texas headquarters, involves managing customer requests, coordinating field technician tasks, and ensuring seamless communication between clients and our team. The ideal candidate thrives in a fast-paced environment and has excellent computer and communication skills. Responsibilities * Coordinate customer requests, including special projects, tasks, and vendor scheduling, and assign them to field technicians. * Update customers’ ticketing and property management systems (e.g., entering notes, processing move-outs, and marking units as rentable or unrentable). * Assign and track tasks for field technicians. * Monitor technicians’ tasks to ensure timely arrivals and completion of assigned work, coordinating rescheduling or adjustments as needed. * Provide phone support to technicians, assisting with issue resolution, ensuring access to materials and supplies, and addressing other challenges. * Send weekly email updates to customers summarizing completed work. * Conduct regular check-ins with customers to ensure they feel supported and have all necessary resources. Requirements * Strong proficiency with computers and software; a computer skills test will be administered during the interview process. * Ability to thrive in a fast-paced, high-pressure environment. * Excellent written and verbal communication skills in English. Schedule & Compensation * Workdays: Tuesday through Sunday * Hours: 40–50 hours per week * Start Time: Must be available to start work at 8:00 AM Central Time each morning * Location: Remote, with headquarters based in Texas

Field Technician Coordinator (Remote)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Zach Richards

Zach Richards

About Boots and Mortar:

mission:

www.bootsandmortar.com/

Admin access needed