Senior Pricing Operations Specialist at Twilio

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. The Twilio Communications Business Unit is establishing a new Global Pricing Operations team to manage the critical data, systems, and processes used to price our products and services worldwide. We are hiring for a new role that will be responsible for a range of data management and administrative tasks, requiring an analytical mindset and comfort working with large volumes of data. This role will also include project-based tasks as well as creating documentation and establishing best practices for the Pricing Operations Team. Responsibilities: - Responsible for the day-to-day management of data used for pricing and cost of products and services for Twilio’s Communications Business Unit. - Train and coach team members, provide constructive feedback and help them work through challenges or blockers. - Develop and maintain reporting on key performance indicators and present findings to team leadership. - Participate in team planning sessions and translate leadership’s business goals into specific tasks for the team. - Updating and synchronizing price and cost data across multiple tools and systems used for transacting customer orders, billing customers, and internal revenue and cost reporting. - Managing the intake process to receive and enter pricing and cost data from other teams such as Pricing Strategy and Product Management. - Ensure quality control in all data entry, and notify impacted teams when pricing and cost data is entered and updated into Twilio business systems. - Perform scheduled and ad hoc analysis on how pricing or cost changes may impact the business, such as customer profitability impact or product profitability impact. - Identify and implement process improvements in the pricing operations workflow. - Create documentation for pricing operations processes and workflows as a reference guide, and regularly update documentation as processes evolve over time.

Senior Pricing Operations Specialist

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www.twilio.com/en-us

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