Computer User Support Specialist (Tier 2/3 IT Support) — Remote at Freelancer (Self employed) | Torre
Computer User Support Specialist (Tier 2/3 IT Support) — Remote
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Computer User Support Specialist (Tier 2/3 IT Support) — Remote

Freelancer (Self employed)
Emma
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Freelance
Recurrent
Provide your expected compensation while applying
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Remote (anywhere)
Shared by
Laura Motta
 5 days ago

Responsibilities

OverviewThis remote opportunity is looking for experienced IT professionals who can diagnose real-world hardware, software, OS, and networking issues — while helping create realistic AI evaluation tasks.You could work with:Hardware & software troubleshootingTCP/IP, VPN & DNS issuesWindows, macOS & Linux supportTicket management & documentationDiagnosing complex technical problemsIdentifying recurring issues and improving workflowsYour job isn't just to fix the issue.It's to understand why it happened — and explain the solution clearly.They're looking for:3+ years of Tier 2/3 IT support experienceStrong hardware & software troubleshooting skillsSolid networking knowledgeExperience with ticketing systemsExcellent technical communicationAbility to work independently and prioritize issuesCertifications such as CompTIA A+, Network+, or ITIL are a plus.
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