About PracticeTekStop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth.At PracticeTek, you’ll get to:Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.Team up with passionate, talented people who care deeply about patients, providers, and making a difference.See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.Why You’ll Love It HereAs part of the TekTribe, you’ll enjoy:Comprehensive health, dental, and vision coverage optionsWellness benefits that support lifestyle, behavioral health, and overall wellbeingFlexible paid time off, sick time, and 10 company-paid holidays401(k) plan with company match to help you build your futureCulture Committee driving initiatives that spark connection, fun, and belongingA workplace powered by innovation, collaboration, and energy every dayAbout this Role:We are seeking a customer-focused Customer Support Payment Specialist. This role is responsible for managing TopsPay Premier accounts while leading TopsPay Premier onboarding and driving successful customer adoption. It serves as a key point of contact for clients, ensuring service standards are met and customers are set up for long-term success.Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:Areas of Accountability:Lead and execute onboarding Premier projectsManage TopsPay Premier accountsUphold TopsPay Premier service standardsSupport the training team in developing new team members’ software proficiencyDelivery online training to new and existing clients in a 1:1 & group training setting for Premier and TopsPay ServicesAssist cross-functional Services team in new client service activation and configuration as neededCreate curriculum: training documentation & videos for TopsPay PremierAccess client data & offer recommendations for better workflowsCross sell integrated servicesEscalate Feature Requests as neededCollaborate with cross functional Tops teams for new trainingWork with leaders to evaluate & improve onboarding workflows for efficiency & customer experience improvementsOn occasion, a willingness to travel to tradeshows, events, or on-site customer onboardingHow Success is MeasuredCSAT (Onboarding Satisfaction): ≥95% positive feedbackMonitor and uphold SLA commitments to ensure timely service deliveryTime-to-Value: Customers fully trained and launched in ≤45 daysRequirementsWhat You BringBachelor’s degree preferred, or equivalent combination of education and work experience2 years Orthodontic experience preferred2+ years with SaaS platforms preferred2+ years with Dental software customer support preferredAbility to train and transfer knowledgeStrong team player with excellent work ethic and ability to work remotely with remote teamSelf-motivated approach, with a strong desire to grow as a leaderAbility to build open, trustworthy relationships with other leaders of the business, customers, vendors, and senior leadership teamAction oriented with strong sense of urgency; ability to overcome obstacles to achieve results in a timely fashion with a proactive approachDemonstrates strong documentation skills with the ability to create clear, accurate, and organized records, guides, and process notes to support onboarding and team continuityBenefitsReady to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together.The Fine Print (That Really Matters)At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $35,000-55,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.
