CRM Engineer (Oracle Fusion Service Cloud) at LanceSoft India | Torre
CRM Engineer (Oracle Fusion Service Cloud)
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LanceSoft India

CRM Engineer (Oracle Fusion Service Cloud)

LanceSoft India
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Shared by
Cata Morales
 about 2 months ago

Requirements and responsibilities

We’re looking for a Senior CRM Engineer to take full ownership of an enterprise-scale Oracle Fusion Service Cloud platform supporting modern contact center operations.What you’ll do:Own and lead the Oracle Fusion Service Cloud platform architectureDesign scalable workflows, routing, SLAs, and automationDrive integrations with contact center tools like Five9 / LiveVoxBuild enhancements using Application Composer & Visual Builder StudioLead production support, RCA, and platform stability initiativesDefine reporting strategy using OTBI and KPI frameworksExplore Oracle Digital Assistant (ODA) for AI-driven self-serviceWhat we’re looking for:5+ years in CRM or contact center platformsStrong hands-on experience with Oracle Fusion Service CloudDeep understanding of configuration, customization, and integrationsExperience with workflows, APIs, and enterprise system designAbility to lead, mentor, and drive technical decisions independentlyThis is more than a support role — it’s a platform ownership + leadership opportunity.
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