Customer Success Manager (SaaS) | B2B – Remote at Controla-VA | Torre
Customer Success Manager (SaaS) | B2B – Remote
Report
Controla-VA

Customer Success Manager (SaaS) | B2B – Remote

Controla-VA
Posted by
Pedro Sterling
star_border star_border star_border star_border star_border
star star star star star
(1) info
Emma
Emma
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Base compensation
USD1.5k - 2k/month

+ Commissions (~ USD400 /month)

Negotiable
location_on
Remote (for México residents)
Remote (for Colombia residents)
Remote (for Argentina residents)
Remote (for Ecuador residents)
Posted 23 days ago

Responsibilities

About the Role: - Are you a customer-focused professional with a passion for SaaS technology and relationship building? - We are looking for a proactive Customer Success Manager Jr. to join our team, manage a dedicated portfolio of B2B accounts, and drive client satisfaction, retention, and growth. - In this role, you will take ownership of the end-to-end customer journey, guiding clients through onboarding, encouraging product adoption, tracking account health, and identifying expansion opportunities. - If you thrive in an environment where your impact directly influences client success and your own earning potential, this role is for you. Key Responsibilities: - Manage and nurture an assigned portfolio of B2B client accounts. - Lead smooth customer onboarding, product walkthroughs, and feature adoption strategies. - Monitor usage metrics and account health to proactively prevent churn and ensure long-term retention. - Conduct regular check-ins and basic account reviews to demonstrate ongoing value and ROI. - Identify growth, cross-sell, and upsell opportunities within your portfolio to hit your monthly commission targets. - Partner with Product, Support, and Sales teams to voice customer feedback and optimize the overall experience. Requirements: - Advanced professional English (B2+ or C1 required for client interactions). - 1–2 years in Customer Success, Account Management, or Client Services within a SaaS, Tech, or B2B environment. - Familiarity with CRM systems (Salesforce, HubSpot, or similar) and client success workflows. - Data-informed, proactive, organized, and motivated by achieving both client outcomes and financial performance goals. Benefits: - Competitive base salary with an achievable commission structure. - Opportunity to grow your career in the fast-paced SaaS industry. - Collaborative and supportive team culture. - Direct impact on company growth and client satisfaction.
This job opening is closed.