Patient Support Agent (Healthcare Operations) at Virtual Practice Partners | Torre
Patient Support Agent (Healthcare Operations)
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Virtual Practice Partners

Patient Support Agent (Healthcare Operations)

Virtual Practice Partners
Posted by
Paula Upegui
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Full-time

Legal agreement: Contractor

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Remote (for Colombia residents)
Posted 3 months ago

Responsibilities

Virtual Podiatry Partners is looking for a Patient Support Agent to support patients in the United States through phone calls, communication, scheduling support, and administrative tasks. This role is ideal for a professional with advanced English skills, customer service experience, and the ability to work in a structured remote environment with clear processes, responsibilities, and performance expectations. Responsibilities: - Communicate with patients in English through phone calls, messages, and other communication channels. - Provide professional and empathetic customer support. - Assist with scheduling, follow-ups, and administrative healthcare-related tasks. - Maintain accurate information and documentation in internal systems. - Follow established processes, protocols, and quality standards. - Communicate proactively with supervisors and team members. - Participate in meetings, training sessions, coaching, and feedback conversations. - Maintain consistent availability during the assigned working schedule. Required Qualifications: - Advanced English proficiency (written and verbal). - Previous experience in customer service, call centers, healthcare support, or administrative roles. - Strong communication skills and professional phone etiquette. - Ability to follow procedures and maintain attention to detail. - Ability to manage multiple tasks while maintaining quality. - Comfortable working remotely in a structured and team-oriented environment. Preferred Qualifications: - Experience supporting US customers or healthcare operations. - Experience working with patients, medical offices, scheduling, or healthcare processes. - Experience using CRM systems or communication platforms. Work Arrangement: - Remote independent contractor opportunity. - Full-time commitment required. - Contractors are responsible for managing their own required tax and social security obligations according to applicable regulations. - Working schedule will be assigned according to client and operational requirements. Expectations for Successful Candidates: - Be available during their assigned working hours. - Follow established workflows and communication guidelines. - Maintain professional communication with supervisors and team members. - Meet quality and performance expectations. Candidate Profile: - You are comfortable working with defined processes and responsibilities. - You value accountability, reliability, and teamwork. - You are open to feedback and continuous improvement. - You can maintain focus and professionalism while working remotely. This role is not a fit if you are looking for: - A completely flexible schedule. - A role without supervision, processes, or performance expectations. - A position where responsibilities can be completed without regular communication with the team.
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