Vehicle Onboarding & Delivery Experience Manager at Ford Motor Company | Torre

Vehicle Onboarding & Delivery Experience Manager

You'll define the future of vehicle delivery, enhancing customer experience through data and innovation.
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Full-time

Legal agreement: Employment

Compensation
USD115k - 218k/year
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Remote (for United States residents)
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Shared by
Laura Motta
4 days ago

Requirements and responsibilities


Ford is hiring a Lead for the Delivery Day Tool (DDT) to shape the end-to-end vehicle onboarding and delivery experience across digital and retail channels.This is a customer-journey leadership role focused on improving the post-purchase experience for Ford & Lincoln customers through data, product, and dealer collaboration.Key responsibilitiesDefine the “north star” for vehicle delivery and onboarding experienceOwn KPIs, OKRs, and performance tracking for DDTPartner with dealers, product, UX, and engineering teamsTranslate customer and dealer feedback into product improvementsDrive cross-functional execution across digital and retail channelsLead continuous improvement using data and human-centered designIdeal for professionals with dealer operations, digital product, or customer experience leadership experience in complex matrix organizations.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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