Call Center Workforce Management Specialist at C2Q Health Solutions | Torre
Call Center Workforce Management Specialist
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C2Q Health Solutions

Call Center Workforce Management Specialist

C2Q Health Solutions
Posted by
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Emma
Emma
You'll shape healthcare operations, optimizing technology and strategy to deliver exceptional member experiences.
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Full-time

Legal agreement: Employment

Compensation
USD70k - 75k/year
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Remote (anywhere)
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Shared by
Emma of Torre.ai
 7 days ago

Requirements and responsibilities

What if you could take your Workforce Management expertise beyond scheduling and forecasting... and become a strategic partner helping shape the future of healthcare operations?At C2Q Health Solutions, we're looking for a Call Center Workforce Management Specialist to help drive workforce strategy, optimize technology, and deliver exceptional member experiences.Own forecasting, scheduling, and real-time performance managementAnalyze trends and transform data into actionable business insightsOptimize call center technology, routing strategies, IVR systems, and workforce toolsPartner with leadership, operations, and IT to influence decision-makingLead continuous improvement initiatives that directly impact performance and service excellenceWhy join C2Q Health Solutions?Comprehensive health, dental, and vision benefits28 PTO days annually and 9 paid holidays401(k) retirement savings opportunitiesCareer growth and professional developmentMission-driven organization making a meaningful impact in healthcareCollaborative culture where your ideas and expertise are valuedOpportunity to work with innovative technologies and data-driven decision-makingIf you're passionate about workforce optimization, technology, analytics, and improving the customer experience, Zachary M. González Vázquez and I would love to meet you!
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