Roles and ResponsibilitiesCustomer Implementation & IntegrationLead end-to-end technical implementations of our AI tools (both SaaS and on-premise solutions) for enterprise customersDesign and execute custom integrations with customer systems, APIs, databases, and existing workflowsConduct technical discovery sessions to understand customer infrastructure, requirements, and business objectivesBuild proof-of-concepts and pilot programs to demonstrate value and accelerate customer adoptionTroubleshoot complex technical issues and provide rapid solutions to maintain customer satisfactionTechnical Sales & Pre-Sales SupportPartner with Sales teams to provide technical expertise during the sales cycle, including product demonstrations and solution designRespond to RFPs, technical due diligence questionnaires, and security/compliance inquiriesServe as the primary technical point of contact for key enterprise accounts during onboardingCustomer Success & TrainingTrain customer teams on product capabilities, features, optimal usage patterns, and best practicesCreate technical documentation, integration guides, API documentation, and best practice resourcesWork with internal departments, vendors, and business partners to coordinate problem-solving effectivelyProduct Expertise & CollaborationMaintain deep expertise across our full suite of AI tools and stay current with product updates and industry trendsGather and synthesize customer feedback to inform product development priorities and roadmapShare customer insights, use cases, and technical learnings with internal Product and Engineering teamsDemonstrate personal responsibility and accountability by meeting project timelines and customer commitmentsEffectively excel in a remote work environment through active participation in team meetings, standups, and cross-functional collaborationExperience and Skills Desired Required ExperienceMinimum of 3 years of experience in software engineering, solutions engineering, technical consulting, or similar customer-facing technical roleProven track record of working directly with enterprise customers in a technical capacityExperience with APIs, webhooks, database systems, and enterprise software integrationsExcellent communication skills, both verbally and in writing, with ability to explain complex technical concepts to technical and non-technical audiencesStrong problem-solving skills and creative approach to customer challengesComfort working in a fast-paced, deadline-oriented environment with changing prioritiesTechnical SkillsProficiency in Node.js, TypeScript, React, and PythonAbility to read, write, and modify code across our full technology stackExperience with Azure cloud infrastructure and servicesStrong understanding of AI/ML concepts and applications; general familiarity with capabilities of major AI platforms (Anthropic Claude, Google Gemini, OpenAI GPT models)Experience with version control systems (Git), CI/CD pipelines, and modern development practicesUnderstanding of enterprise security, compliance requirements, and data governanceProficiency in technical documentation and diagramming toolsExperience with REST APIs, GraphQL, and web service integrationsBonus QualificationsPrevious experience in a forward deployed engineer, solutions engineer, or field engineer role at an AI/SaaS companyExperience implementing AI/ML solutions for enterprise customersBackground in healthcare technology or familiarity with healthcare compliance (HIPAA, SOC 2)Experience with data pipelines, ETL processes, and data integration toolsFamiliarity with Azure OpenAI Service or other Azure AI servicesTelecommuting RequirementsThis is a remote position. Our whole company works remotely. Company headquarters are in Dallas, Texas.Company business hours are weekdays 9-5 CST. We will only consider candidates in the United States who reside in the CST or EST time zones.Required to have a dedicated work area established that is separate from other living areas and provides information privacy.Ability to keep all company sensitive documents secure.Must live in a location that receives an existing high-speed internet connection/service.BenefitsCompetitive salaryComprehensive health, dental, and vision insurance as well as life and disabilityRetirement savings plan with company matchGenerous time off/vacationProfessional development opportunitiesFlexible work environment
