About the RoleWe are seeking an experienced and results-driven In Home Care Account Manager to join our Partner Success team. In this role, you will serve as the strategic point of contact for a portfolio of home care agencies, including both regional and national accounts. You’ll play a critical role in helping partners thrive on our platform by driving conversion, improving satisfaction, and expanding product utilization.As a self-starter, you’ll proactively identify opportunities to deepen relationships, coach partners on performance, and deliver solutions that align with business goals. Strong negotiation skills will be key as you work with agencies to optimize their investment, resolve challenges, and secure long-term commitments.What You’ll DoPartner & Program ManagementManage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenuesLeverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts.Develop and nurture business relationships to fuel partnership growthCreate scalable solutions for common operational problems by working with cross-functional and technology teamRespond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasksUse data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements.Conduct training and webinars for your accounts to showcase Caring's various tools and reports, along with best practices to maximize move-ins from Caring referralsManage direct reports as needed, including remote contract workersAble to travel as neededWhat You BringBachelor’s Degree and 5+ years professional experience, or 10+ years of relevant professional experience in lieu of degreeExperience in strategic partner management and/or partner operations requiredExperience negotiating contracts with large corporate clientsStrong technology skills (Excel, PowerPoint, CRM such as Hubspot) with familiarity in BI Tools (Looker, PowerBI, Tableau)Highly self-motivated with strong business acumen, attention to detail, and organizational skills and driven to break down barriers to successDemonstrated problem-solving, critical thinking, strategic and analytical ability; entrepreneurial spirit and intellectual curiosityAbility to work autonomously, adapt quickly, and drive process improvementsStrong communication skills with the ability to influence both internal and external stakeholdersWhy SilverAssistSilverAssist is on a mission to simplify and support every step of the senior living journey — from finding the right community to financing the move and beyond. Join us as we build a marketplace that empowers families and helps our partners reach those who need them most. Learn more about SilverAssist and our family of services, including Oasis Senior Advisors, ElderLife Financial, AidandAttendance.com, CareChanges, and FamilyAssets, at www.silverassist.com.
