Medicaid Outreach & Screening Specialist at Talent Bridging

We are seeking a bilingual (Spanish-English) Outreach & Screening Specialist to support a growing Medicaid member outreach program. This role focuses on outbound calls to Medicaid members, conducting eligibility screenings, and guiding individuals to available community and healthcare services, including medically tailored meal programs. The ideal candidate is confident on the phone, comfortable handling outbound outreach, and capable of completing the entire member engagement process—from initial contact to screening and referral—within a single call whenever possible. This position requires strong communication skills, attention to detail, and the ability to follow structured workflows while documenting interactions accurately. Key Responsibilities: - Conduct outbound calls to Medicaid members from provided member lists. - Introduce available services and engage members who may not be expecting the call. - Perform eligibility screenings and needs assessments during the call. - Guide members through available services such as medically tailored meals and community support programs. - Assist members in navigating resources through platforms such as FindHelp.com. - Document all outreach activity, screening results, and member interactions within the CRM system. - Maintain organized records of outreach attempts and completed screenings. - Meet daily outreach and screening targets while maintaining high call quality. - Escalate complex cases or issues to the internal care coordination team when needed. Daily Performance Expectations: - 40–60 outbound calls per day. - 7–10 completed screenings per day (once ramped up). - Accurate documentation of call outcomes and member status. - Consistent follow-up and engagement with eligible members. Required Qualifications: - Fluent in both Spanish and English (spoken and written). - 2+ years of outbound call center, outreach, or sales experience. - Strong ability to build rapport quickly over the phone. - Experience handling high-volume outbound calling environments. - Excellent communication and listening skills. - Strong organizational and documentation skills. - Ability to follow structured processes and scripts while maintaining natural conversation flow. - Comfortable working with online systems and CRM tools. Preferred Qualifications: - Experience working with Medicaid programs, healthcare outreach, or social services. - Familiarity with community resource platforms such as FindHelp.com. - Experience with screening, eligibility verification, or service navigation. - Background in healthcare outreach, patient coordination, or benefits enrollment.

Medicaid Outreach & Screening Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Camilo Andres Patiño Morales Verified

Camilo Andres Patiño Morales Verified

About Talent Bridging:

mission:

www.talentbridging.com/

Admin access needed